cakes365 - Cancellation And Refund Policy:

1. Any cancellations to the order shall be made before 48 hours of the actual time of delivery to claim refund of the paid amount. No refund shall be made once the 48hr delivery window starts. In case of Courier Products cancellation is not possible if the product is dispatched and Personalised Products once placed can not be cancelled.

2. Cancellation of order shall be made with mail with Subject: " Cancellation Request" and sent to wecare@cakes365.in

Mail shall contain following details:-

a. Order ID:
b. Cancellation Reason:
c. Refund Account Details:

3. Cancellation shall be initiated after formal order cancellation request is received at wecare@cakes365.in

4. Refund shall be made under following conditions:

a. Order was cancelled.
b. Order was not delivered to the recipient.( This does not include the case for unfounded recipient )
c. If there is any complain regarding the quality of the product being delivered, we will inquire about the same and if it is found to be true, the customer will get a full refund or the product will be replaced.

5. A refund can only be requested in case of service failure, our team will evaluate if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by customer, we are not liable for any loss or claim beyond the amount actually paid by customer.

6. In case of Cancellation, 5% charge will be applicable.

7. Any discounted or exempted amount can not be claimed for refund.

8. Any extra amount credited to cakes365's account may be considered for order enhancement but will not be refundable.

9. In all matters concerning Cancellation and refund cakes365 shall have the deciding hand.

10. cakes365 may amend its Cancellation And Refund Policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.

11. In case of  Cash on Delivery (COD), you will be refunded only in your cakes365 wallet as points, refund can be full or partial depending on the situation. You will get a refund if and only if the order is canceled after its delivery and cash is received against it by us.

12. If you have any questions/comments about our Cancellation And Refund Policy, please email us at wecare@cakes365.in

We respect the Privacy of our users and protect them with the Privacy policies stated here.

2. The information cakes365 collects is for following reasons:

a) Delivering of order.
b) Authenticating the user details.
c) For Promotion of cakes365 .
d) For Intimating about Offers/Discounts.

3. The information that we collect is mainly:

a) Name
b) Address
c) Phone number
d) Email address
e) Payment details
f) Age
g) Sex

4. When placing an order, information you provide will be shared with our banking services and distribution providers to ensure your order can be successfully processed and delivered. We will only share relevant information with these parties; all such providers are under obligation to ensure your information is kept private.

5. cakes365  will not email you in the future unless you have given us your consent (unless it is to confirm orders or delivery or Feedback)

6. No sensitive information about the users will be demanded.

7. For each new visitor to the website we automatically log certain information about how you are using our website. If your computer browser is set up to accept them, we use a feature known as a "cookie" which contains information that is stored on your computer hard drive for record keeping purposes. Cookies allow us to make our website more useful based on stored information about your preferences when you visit our website. If you do not wish for information to be recorded in this way, you are able to configure your browser to refuse cookies or to notify you when you have received one.

8. The Customer's consent for sharing of information with its distributors and Banking firms is taken as implicit.

9. cakes365  may amend its policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.

10. If you have any questions/comments about our privacy, please email us at contactus@cakes365.in

Thank you for visiting cakes365.

cakes365 Team